Refund Policy

We want you to feel the package was worth it. If something is off because of us, we redo the work for free first; cash refunds are handled case-by-case as outlined below.

If any of the following happen, we redo the engagement at no extra cost within 7 days of the original delivery:

• Google Play flags closed-testing for reasons within our control (e.g. coordinated low-engagement signals from our tester pool).
• The bug-report quality clearly falls below the SKU description (no repro steps, missing screenshots where promised, etc.).
• We failed to meet the SLA stated for your SKU and you notify us within 3 business days of the missed deadline.

You are entitled to a full refund if:

• You cancel before we begin work (testers not yet assigned).
• We are unable to start the engagement within 5 business days of receiving everything we need from you.
• We accept the order but later determine we cannot fulfil it lawfully (e.g. the request would violate Apple or Google policy).

Where work is partially complete and you no longer wish to continue, we refund the unfulfilled portion pro-rata, minus any non-recoverable costs already incurred (e.g. tester time already paid out).

• Engagements where the deliverable matches the SKU scope but the buyer disagrees with subjective UX feedback.
• Outcomes outside our control: Google Play production-publishing decisions, App Store review approvals, or business outcomes after launch.
• Requests for paid public store reviews — we never accept these and any payment for such requests is refunded automatically when refused.

Email hello@asogrove.com within 7 days of delivery. Tell us the order ID, what fell short, and whether you prefer a redo or refund. We respond within 3 business days.

Approved refunds are issued via the original payment method through Stripe and typically arrive within 5–10 business days. Tax-related adjustments follow applicable law.